Frequently Asked Questions
Q: Can I put in a special order for spring rolls not listed?
A: Yes, we can make up specific orders not listed. Please note additional time may be required dependent on the nature of your request. You should order these at least 3 weeks prior. Special orders cannot be commenced until payment is received.
Q: What if I want to cancel my order after paying for it?
A: Providing you cancel within 24 hours of your paid order we will issue a full refund. Please note however we cannot cancel orders of specialised products.
Q: Do you come out and do on-site catering?
A: Yes, we do (within a reasonable radius of Melbourne). Please click here to see our on-site catering options.
Q: Can I order a tasting selection of your spring rolls?
A: Yes, we are happy to provide you with a few (1 lot equals 5 spring rolls of that flavour) to try before you decide on what you particularly want. Please note however, small quantities of specialised products are not available for sample.
Q: I live outside of Melbourne but really want to buy your products.
A: That’s fine. You can arrange a mutual pick up time in Sunshine West. Do however ensure you bring a suitable container that will keep your products frozen.
Q: When ordering, how long will this product keep?
A: Providing the spring rolls are frozen, up to a month will keep the spring rolls tasting great. After this time you may find the flavours start to deteriorate and the spring roll may start to break down when frying.
Q: Can I re-freeze the spring rolls if they are not used for an event?
A: From a safety point of view, it is fine to refreeze frozen food as long as it was defrosted in a fridge running at 5°C or below. Some quality may be lost by defrosting then refreezing foods as the cells break down a little and the food can become slightly watery.
Q: I’d be really interested in trying some of your spring rolls, do you trade anywhere?
Your question not answered? Feel free to either email us at: firstname.lastname@example.org or give us a call: Terence 0458 037742 or Fred 0412 102801